Managing Difficult Conversations Training

Hate having “that talk” with your employees? Every manager needs to approach difficult conversations in their career. It can be one of the most difficult parts of the job. Get the key skills and insights with Danton’s Managing Difficult Conversations at Work course, enabling you to handle difficult conversations with confidence, helping to avoid poor performance, complaints and employees quitting.

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Why managing difficult conversations training is important

We know that unwanted behaviours, office conflict and a lack of motivation can impact even the most committed employee. Getting on top of these situations before they escalate is a crucial part of management. No matter the situation, managing difficult conversations effectively is better for your business and your people. Having the skills and confidence to have these conversations encourages trust between employees. This leads to improved performance, higher attendance and frees up time for senior leaders, as they’ll know their managers can expertly handle these situations themselves.

Managing Difficult Conversations
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Managing Difficult Conversations at work

What you’ll learn

Why conflict arises and how to respond to it early on

  • How and when to raise issues and how to start these conversations
  • How to map the process to resolve conflict
  • Techniques for managing emotional reactions – the emotional vs the cognitive response method for preparing their next difficult conversation
  • The essential communication skills which underpin conflict management
  • Strategies for follow-up and how to get the best outcome from difficult conversations
  • Maintaining professionalism under pressure

We deliver the managing difficult conversations training using practical exercises – managers should come ready to take part on the day.

Outcome of choosing our managing difficult conversations course

  • Build confidence in handling high-stakes conversations
  • Improve workplace relationships and team performance
  • Reduce stress and misunderstandings
  • Foster a culture of openness and trust
  • Equip managers with essential communication skills
  • Support employees with personal issues

At the end of our managing difficult conversations in the workplace course, managers will leave with skills ready to implement in their role.

Managing Difficult Conversations Training

Who is this training for?

  • New or aspiring managers and team leaders
  • Established and senior managers without formal training
  • Employees showing leadership qualities
  • Managers who need extra support with their teams
  • Business founders of start-ups who are seeing significant team growth

Who is this training not for?

  • Managers who are unwilling to self-reflect or change
  • Those looking for a quick fix
  • Highly experienced conflict coaches or mediators

FAQs:

How long is the course?

Danton’s managing difficult conversations training course takes place over one day. Is it suitable for remote teams?

We can provide online/remote training for managing difficult conversations at work, helping managers and leaders across the country. Participating in the training remotely will cover the same fundamentals as in-person training.

Can the training be customised for our organisation?
What’s included in the course materials?